Refund & Cancellation Policy

Last updated: 9 November 2026 · Provider: zhenyu (Zhenyu Zhang) · Contact: zhangzy3g@gmail.com

1. Cancelling a subscription

Merchants may cancel at any time by emailing zhangzy3g@gmail.com. Cancellation takes effect at the end of the current billing period; the service remains available until then, and no further charges are made.

2. Refunds

• First payment: full refund if requested within 14 days of the first subscription payment and the service has not been used for live guest orders.
• Service failure: if a paid feature is materially unavailable for reasons within our control and we cannot restore it, we will refund the affected period pro rata.
• Duplicate or erroneous charges: always refunded in full.
• Renewal payments for periods already elapsed are not refundable, except under "service failure" above.

3. How refunds are issued

Approved refunds are issued through Dodo Payments (merchant of record) to the original payment method; timing depends on your bank or card issuer.

4. One-time services

The optional menu-translation onboarding service is refundable in full before work begins, and pro rata for work not yet delivered after it begins.

5. Chargebacks

Please contact us first — most issues can be resolved directly. A chargeback for a period of service that was delivered as described may result in the account being closed.

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